Privacy Policy
1. Introduction
We, FRD Ecommerce FZCO (hereinafter “we” or “us”), are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Responsible Entity
FRD Ecommerce FZCO
IFZA Business Park DDP, Premises No. 58754-001
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@frd-ecommerce.com
Phone: +971 58 662 0728
Authorized representative: Selina Grgic
3. What Data We Collect
We collect the following types of personal data when you visit our website, make a purchase, or interact with us:

Full name
Email address
Billing address (if required for payment)
Payment information (processed via secure third-party payment providers)
IP address and device information
Language and country settings
Course progress and login data (via Memberspot platform)

We do not store sensitive payment information (e.g., credit card numbers) on our servers. These are handled exclusively by our payment service providers.
4. Purpose of Data Processing
We process your data for the following purposes:

To process your order and provide you with access to the digital product
To communicate with you regarding your purchase or support inquiries
To comply with legal obligations (e.g., tax law, anti-fraud regulations)
To improve our website and user experience
To analyze and monitor usage of our digital product (via analytics tools)
5. Legal Basis for Processing
For users from the EU or jurisdictions with similar requirements, the legal basis for data processing includes:

Performance of a contract (Art. 6(1)(b) GDPR)
Legal obligations (Art. 6(1)(c) GDPR)
Legitimate interests (Art. 6(1)(f) GDPR), e.g., to improve services or prevent fraud
6. Data Sharing
We only share your data with third parties when necessary to provide our services or comply with legal obligations. This includes:

Payment providers (e.g., Stripe, PayPal, CopeCart, Digistore24, elopage)
Hosting providers and course platforms (e.g., Memberspot)
Tax authorities or government entities (where legally required)

All third-party providers are carefully selected and are either based in jurisdictions with adequate data protection or contractually obliged to ensure appropriate safeguards (e.g., Standard Contractual Clauses).
7. Data Storage and Retention
We store your personal data only as long as necessary for the purpose for which it was collected and in accordance with applicable legal retention periods (e.g., for tax or accounting purposes).
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
All data is transmitted securely using SSL encryption.
9. Your Rights
If you are located in the EU or in a jurisdiction with similar data protection rights, you have the right to:

Request access to your data
Request correction or deletion
Object to processing
Request data portability
Lodge a complaint with a supervisory authority

To exercise these rights, please contact us via info@frd-ecommerce.com.
10. Use of Cookies and Tracking Tools
We may use cookies and third-party analytics tools (such as Google Analytics) to collect anonymized data about the use of our website. This helps us understand user behavior and improve our services.
You can disable cookies through your browser settings at any time.
11. International Data Transfers
As a company based in the United Arab Emirates, we may transfer and store your data outside the EU or your home country. We ensure that all international transfers are conducted in compliance with applicable laws and that adequate safeguards are in place.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.
13. Contact
If you have any questions about this Privacy Policy or how we process your data, please contact us at:
FRD Ecommerce FZCO
Email: info@frd-ecommerce.com